Refund Policy – Broad Event

Thank you for shopping with us. We’re committed to providing quality products/services and ensuring your satisfaction. If you’re not entirely satisfied with your purchase, we’re here to help.

Returns & Refunds

We accept returns and refund requests under the conditions outlined below.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Your request is made within 7 days of the original purchase or delivery date.
• The item must be unused and in the same condition you received it (for physical products).
• Proof of purchase or receipt is required.

2. Non-Refundable Items

Certain items are non-refundable, including:

• Digital products that have been downloaded/accessed
• Services that have already been rendered or partially completed
• Sale or clearance items
• Gift cards

3. Refund Process

Once your return or refund request is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [5–10] business days.
• If denied, we will provide a detailed explanation and explore alternative resolutions.

4. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank or payment account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still haven’t received your refund, please contact us at info@broadevents.com

5. Shipping Returns

If applicable, you’ll be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for items over.