Privacy policy – Broad Events

Privacy Policy – Broad Event

At Broad Event, your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you access or interact with our website, www.broadevents.co.uk (referred to as the “Site”) and any related services (“Services”).

When you use our Services, you are agreeing to the terms laid out in this policy. If you do not accept them, please do not use the Site or Services.

Information We Collect and How We Use It

We collect personal information to deliver a smooth and personalized experience. Below is an outline of the types of data we gather and how we put it to use:

Information You Provide to Us

This includes details you share when you:

Register for an account
Place an order
Contact our support team
Contact Information: Name, email address, phone number, and physical address
Order & Payment Details: Shipping and billing addresses, transaction confirmations
Account Info: Login credentials like usernames and passwords
Customer Interactions: Messages, questions, or feedback submitted through our support channels
Activity Data: Wishlist items, cart contents, or recently viewed products

Information Collected Automatically

1. Information You Provide Directly:
We collect personal information you provide directly through the Site or Services, such as:

Contact Details: Name, address, email address, and phone number.
Order Information: Billing and shipping addresses, payment confirmation, order details.
Account Details: Username, password, and security questions.
Shopping Activity: Items viewed, added to your cart, or placed on a wishlist.
Customer Support Communications: Messages and details you provide when contacting us.

2. Information Collected Automatically:

We use cookies and similar technologies to collect information automatically, including:

When you use the Site, we automatically collect technical and usage-related data such as:

Your device type and browser
IP address and geolocation data
Pages you visit, and how you interact with features
Session duration and referral URLs

This helps us understand how people use our Services and make improvements.

Purpose of Using Your Information

We use the information we collect to:

Process transactions and deliver orders
Communicate with you about your account or purchases
Offer customer support and resolve issues
Send you promotional offers (if you opt-in)
Monitor for fraud or security risks
Improve our products, services, and website usability

Cookies

We use cookies and similar technologies to personalize your experience. Cookies allow us to:

Remember your preferences
Track how visitors navigate our Site
Enhance performance and functionality

You can manage cookie settings through your browser. Blocking cookies may affect how certain features work

Sharing Your Information

We may share your data under specific circumstances, including:

With service providers helping with payment processing, shipping, and technical support
With marketing partners who help us deliver tailored ads
For legal compliance if required by law or to protect our rights
During business events such as mergers, acquisitions, or restructuring

We never sell your personal data.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability: Request a copy of the personal information we hold.
Correction: Update inaccurate personal information.
Deletion: Request deletion of your data, subject to legal exceptions.
Opt-Out of Targeted Advertising: Disable personalized ads.
Restrict Processing: Limit the processing of your data in certain circumstances.

To exercise your rights, contact us at privacy@broadevents.co.uk. We may require verification of your identity before processing requests.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child’s data has been submitted, please contact us so we can remove it.

Data Security and Retention

We implement standard security practices to protect your data. While we aim to keep your information secure, no system is completely immune to risks.

We retain personal data as long as necessary to comply with legal obligations, resolve disputes, and support your account.

Third-Party Links

Our Site may include links to other websites or services. These third-party sites have their own privacy policies, which we do not control. We encourage you to review their terms before engaging with them.

International Data Transfers

If you are located outside the United Kingdom, please note that your data may be transferred to and processed in countries like the UK or the United States. We follow recognized legal safeguards to ensure your data remains protected during these transfers.